{"id":7770,"date":"2021-09-03T10:28:22","date_gmt":"2021-09-03T09:28:22","guid":{"rendered":"https:\/\/letempsmag.ma\/?p=7770"},"modified":"2021-09-03T10:28:24","modified_gmt":"2021-09-03T09:28:24","slug":"le-marocain-intelcia-absorbe-lespagnol-unisono","status":"publish","type":"post","link":"https:\/\/letempsmag.ma\/?p=7770","title":{"rendered":"Le Marocain Intelcia absorbe l\u2019Espagnol Unisono"},"content":{"rendered":"\n<p>Le groupe marocain Intelcia vient d\u2019annoncer l&#8217;acquisition totale de l\u2019op\u00e9rateur espagnol Unisono, une multinationale de r\u00e9f\u00e9rence dans le management de la relation client et la transformation digitale. Fond\u00e9 \u00e0 Madrid en 1999, Unisono est sp\u00e9cialis\u00e9 dans l\u2019exp\u00e9rience client, l\u2019externalisation de processus m\u00e9tiers, la digitalisation, l&#8217;automatisation et le conseil. Il compte 9.000 collaborateurs r\u00e9partis sur 16 sites en Espagne, en Colombie, au Chili et en \u00c9cosse. Avec un chiffre d\u2019affaires&nbsp; de 146 millions d&#8217;euros en 2020 et plus de 100 clients dans son portefeuille, Unisono s\u2019est impos\u00e9 sur le march\u00e9 espagnol gr\u00e2ce \u00e0 des investissements soutenus dans l\u2019innovation et un mod\u00e8le d&#8217;exploitation multicanal ax\u00e9 sur la maximisation de la qualit\u00e9 et de l&#8217;exp\u00e9rience client. L\u2019acquisition du groupe Unisono s\u2019inscrit dans le cadre de la strat\u00e9gie 2020-2025 d\u2019Intelcia, sous la houlette de son Pr\u00e9sident-fondateur Karim Bernoussi (photo) et vient r\u00e9pondre \u00e0 l\u2019enjeu strat\u00e9gique de diversification \u00e0 la fois en termes de g\u00e9ographie et de m\u00e9tiers du groupe.<\/p>\n\n\n\n<p><strong>M. E.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le groupe marocain Intelcia vient d\u2019annoncer l&#8217;acquisition totale de l\u2019op\u00e9rateur espagnol Unisono, une multinationale de r\u00e9f\u00e9rence dans le management de la relation client et la transformation digitale. Fond\u00e9 \u00e0 Madrid en 1999, Unisono est sp\u00e9cialis\u00e9 dans l\u2019exp\u00e9rience client, l\u2019externalisation de processus m\u00e9tiers, la digitalisation, l&#8217;automatisation et le conseil. Il compte 9.000 collaborateurs r\u00e9partis sur 16 &hellip;<\/p>\n","protected":false},"author":9,"featured_media":7771,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[382],"tags":[],"class_list":["post-7770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-relation-client-2"],"_links":{"self":[{"href":"https:\/\/letempsmag.ma\/index.php?rest_route=\/wp\/v2\/posts\/7770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/letempsmag.ma\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/letempsmag.ma\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/letempsmag.ma\/index.php?rest_route=\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/letempsmag.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7770"}],"version-history":[{"count":1,"href":"https:\/\/letempsmag.ma\/index.php?rest_route=\/wp\/v2\/posts\/7770\/revisions"}],"predecessor-version":[{"id":7772,"href":"https:\/\/letempsmag.ma\/index.php?rest_route=\/wp\/v2\/posts\/7770\/revisions\/7772"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/letempsmag.ma\/index.php?rest_route=\/wp\/v2\/media\/7771"}],"wp:attachment":[{"href":"https:\/\/letempsmag.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/letempsmag.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/letempsmag.ma\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}